Onsight Pro uses a custom Stripe integration for integrated credit card payments, including online payments, POS/Terminal transactions, and recurring membership billing.
To finish setting up your payment account, go to payments.rockgympro.com. This dashboard is shared with Rock Gym Pro, so the URL will remain the same even though your payment account is connected to Onsight Pro.
Log in to your payment dashboard
Log in using your email address and the temporary password that was emailed to you when your account was created.
If you didn't receive the temporary password, enter your email address as the username and select Forgot Password. You'll receive an email with instructions to create a new password.
Complete your business information
Once you're logged in, select Update Business Information and complete the requested details for your business.
You'll also need to add the bank account where you'd like to receive your payouts.
Make sure all required information is completed. Missing or incomplete information can delay payment processing or payouts while Stripe verifies the account.
New businesses and EIN verification
If you're setting up a new business with a recently issued EIN, Stripe may need a little more time to verify the account. In most cases, this resolves on its own within a few days.
If the account is still showing as incomplete or you have questions about the Stripe verification process, contact us at support@getonsightpro.com.
Connect your payment account to Onsight Pro
Once your Stripe Custom account is set up, you'll need to connect it to your Onsight Pro organization and assign the payment account to your database.
- Log in to app.getonsightpro.com.
- Go to Settings → Payments & Billings → Manage Stripe Organization.
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Under User Details, click the circular arrow icon, then select Sync by Account User.
This will open the payments dashboard and prompt you to confirm that you want to link the Stripe account to your Onsight Pro organization.
4. Follow the prompt in the payments dashboard to confirm the connection.
It will return you to Onsight Pro where the Merchant Account information will be displayed and connected.5. Then navigate to Settings → Payments & Billings → Manage Payment Accounts.
6. Locate the payment account you just linked and click the orange Assign button to connect that merchant account to the Onsight Pro database.
Now your Stripe Merchant Account is connected to your Onsight Pro database and you can begin collecting online payments, storing cards on customer records for recurring billing, and taking payments at the POS.
Next Steps - Ordering and Registering Stripe Terminals for POS Transactions