In Onsight Pro, a single customer can hold more than one membership at the same time. This is useful for customers who have access to multiple facilities, or who hold different types of access products simultaneously.
How Multiple Memberships Work
Each membership on a customer's account is tracked independently. A customer could have, for example:
A gym membership at one facility and a separate membership at another facility in the same organization
A general gym access membership and a punch card for yoga classes
A day pass and an active monthly membership
All active and historical memberships are visible in one place on the customer's profile.
Viewing a Customer's Memberships
Go to the Customers screen and locate the customer.
Click the eye icon to open the customer's profile in View mode.
Select the Memberships tab.
This tab displays all memberships associated with the customer, including their current status.
Adding a Membership
Memberships can be created from the Memberships tab, but in practice this is rarely done manually. Memberships are most commonly assigned through the point of sale screen as part of a purchase. The Memberships tab is primarily used for viewing and managing existing memberships.
Migrating from Rock Gym Pro?
In Rock Gym Pro, a customer could only hold one membership at a time. Onsight Pro removes this limitation. Customers can now hold multiple memberships simultaneously across facilities and product types without needing to cancel one before adding another.
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