The Check-In module of Onsight Pro always updates live results of the customer being checked in. If they are missing a document or membership they will alert notifying staff that an action must be taken.
In the example below, you can review how to check a customer in and the alert that needs resolution:
1. Click the Check-In () icon.
2. Click into the lookup filter and search the customer's name (first or last will produce results).
3. Select the checkbox of the customer(s) you're attempt to check in
4. Click "Check-In (1) Customer(s)" button when all customers are selected.
5. After the customer is checked in you'll notice any alerts on their profile that have to be resolved. Clicking on Alerts on the right side of the screen will reveal what needs to be resolved.
6. Click "Assign Membership" to sell the customer the proper product to grant them access (eg. Day Pass, Punch Card, or Membership)
Once the alert is resolved, the customer's check-in will no longer show an alert.
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